Frequently Asked Questions

Glomatech is a B2B marketplace connecting industrial buyers and suppliers across Southeast Asia. We provide AI-powered supplier discovery, a digitized RFQ (Request for Quotation) process, and verified supplier profiles to make every B2B transaction faster and more reliable.

Glomatech is built for two types of users: Buyers — procurement teams and businesses looking to source industrial goods and services; and Suppliers — manufacturers, distributors, and service providers looking to reach new customers.

Click "Get Started" or "Sign Up" on the homepage, choose your role (Buyer or Supplier), and complete the registration form. You will receive a verification email to activate your account.

Glomatech offers free and paid plans. Buyers can search and contact suppliers for free. Suppliers have a free tier with limited visibility and paid plans that include enhanced profile features, analytics, and priority placement. See our Pricing page for details.

Our search engine uses AI-powered vector search to match your requirements against verified supplier profiles. You can search by product category, capability, location, certifications, and more. Results are ranked by relevance and supplier quality scores.

An RFQ (Request for Quotation) is a structured inquiry you send to one or multiple suppliers at once. You describe your requirements — quantity, specifications, delivery timeline — and suppliers respond with their quotes. Glomatech manages the entire workflow in one place.

From any supplier profile or search results page, click "Send RFQ". Fill in your requirements and submit. You can also create a broadcast RFQ that goes to multiple suppliers in a category simultaneously.

Suppliers with a "Verified" badge have passed our independent verification process, which includes business registration checks, capability assessment, and document review. You can also view supplier ratings, response history, and transaction records on their profile.

Yes. Click the bookmark icon on any supplier profile to add them to your Saved Suppliers list, accessible from your buyer dashboard.

Register as a supplier, complete your company profile (products, certifications, capabilities, contact info), and submit for verification. Once approved, your profile will appear in buyer search results.

Our team reviews your business registration documents, checks your stated capabilities, and validates key certifications. The process typically takes 3–5 business days. Verified suppliers receive a badge that increases buyer trust and search visibility.

When a buyer sends you an RFQ, you will receive a notification via email and in-app. Go to your RFQ inbox, review the requirements, and submit your quote with pricing, lead time, and any relevant notes.

Paid supplier plans include analytics dashboards showing profile views, search impressions, and RFQ conversion rates. You also get enhanced profile features, priority placement in search results, and access to buyer intent signals.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. Bank transfer options may be available for annual enterprise plans — contact us for details.

Yes, you can cancel anytime from your account Settings → Billing. Your plan will remain active until the end of the current billing period, after which it will downgrade to the free tier. No cancellation fees.

Yes. Annual plans are discounted compared to monthly billing. You can switch between monthly and annual billing from your Billing settings.

If a payment fails, we will retry automatically and notify you via email. Your account will remain active for a grace period. If the payment is not resolved within that period, your plan will be downgraded to the free tier.

All data is encrypted in transit (TLS) and at rest. We use Supabase (PostgreSQL) with Row-Level Security policies ensuring you only access data you are authorized to see. We never sell your personal data to third parties.

Your RFQs are only visible to the specific suppliers you send them to, unless you choose to broadcast to a category. Suppliers cannot see each other's quotes.

Yes. You can request account deletion from Settings → Account. Your data will be permanently removed within 30 days, except where we are required to retain it for legal or billing purposes.